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FAQ

FAQ

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FAQ

Topics covered

When will my order be delivered?
I have not received my order.
How do I know if my payment has gone through?
How do I return an item or items?
I need to contact you.

When will my order be delivered?

Please view our terms and conditions page for detailed information about shipping times.

I have not received my order.

To confirm the delivery timescales for your order, please feel free to contact us.

How do I know if my payment has gone through?

When you submit your payment details, we will request authorization from your Card Issuer and carry out any fraud screening checks the online store may have set up. Depending on the outcome of the authorization request, you will see either a successful or a failed message on screen which will confirm the result of your transaction.

A successful payment will also be confirmed by email. This email will include the details of your purchase and your Transaction ID, which is a unique reference for your payment, and should be quoted on any correspondence with the online store. It will be sent by Authorize.net, our payment processing service, to the email address you have provided when entering your payment details.

If you receive more than one email and you have only made one purchase, please contact us, and inform us that you have placed multiple orders by mistake. We will be able to arrange a refund if necessary.

Please note, authorization of your payment does not guarantee acceptance and fulfillment of your order. We will confirm that your order has been accepted and that your goods are being delivered.

If you are in any doubt about the status of your order, please contact us with the relevant details, and we will be able to advise you of your order status.

How do I return an item or items?

Please view our terms and conditions page for detailed information about our returns policy.